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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first step you should take is to push the Help button, which is visible on each page. A pop-up window will open. It offers in-depth info about all the actions that you can perform on that particular page. Each pop-up menu opens on the same page so that you can quickly get back to your work.

Video Tutorials

We have a rich array of how-to videos demonstrating how to work with our Control Panel. They're designed for those of you who want to see how things are getting done instead of just reading articles. In this way, everyone can swiftly get to know our hosting Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't discover the answer you searching for, have a look at our extensive Frequently Asked Questions database, which covers questions asked by real customers and provides real solutions. We constantly "revamp" our FAQ database with new entries so as to encompass all the innovations and new additions to our system.

Ticketing System

If you still can't find the solution you searching for in the FAQ database either, you can contact our excellent team of technical support engineers available 24x7 and eager to help you with any problem. Each trouble ticket you submit will be replied to within sixty minutes (the average response time is just 20 mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 294263

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com